Great Client Relationships By Design – Partner Event May 7

Great Client Relationships By Design – Hosted by IABC Ottawa Partner RGD

Webinar – Presented by Jean-Pierre Lacroix RGD 

 May 7

Design is complex and  so are relationships. It’s important  to now how to manage those relationships because while   design can be very subjective how you manage your client’s business is not. Most relationships fall apart not due to the quality of the work but more importantly how clients feel valued by their agencies.
This session will cover the following:
  • The client pain points and how to avoid them
  • Approaches to gain alignment
  • The tools to ensure clear communication
  • When disaster happens

Date: Thursday, May 7

Time: 12:00pm ET



About Jean-Pierre Lacroix RGD 

When it comes to the design industry, Shikatani Lacroix President Jean-Pierre Lacroix is always one step ahead in the branding and design game. A visionary design thinker, author and speaker, JP maintains an unwavering focus on the latest and emerging trends. Driven to produce measurable results through strategic insights, he is committed to helping brands own the consumers’ “at-purchase moment”. JP’s past industry involvement as a board member with the Packaging Association of Canada, Design Industry Advisory Committee, Retail Council of Canada, the Canadian Marketing Association, Signs Canada, the Society for Environmental Graphic Design, and the Association of Registered Graphic Designers has enabled him to assist clients in identifying the leading packaging, retail and digital trends that affect their branding initiatives. Since opening the Shikatani Lacroix doors more than 25 years ago, JP has grown this company into one of the most respected and sought after multi-disciplinary strategic design agencies in the world. Along the way, he has developed a reputation as a true innovator and first-rate problem-solver, with expertise in providing clients with unique, results-driven solutions for their product and service needs.


Free for RGD and SDGQ Members (RGDs who have achieved the full Registered Graphic Designer designation also receive 10 free passes)
Members of Partner Organizations*: One webinar – $25; Pkg of any 5 – $85
Non-Members: One webinar – $40; Package of any 5 – $150

*Members of ADCC, AMPA, CAPIC, CPRS, DX, EAC, IDC and the IABC Golden Horseshoe, Ottawa, Toronto & Waterloo chapters 


To purchase a single webinar or a package of 5, click here.


If you have a question about RGD’s Webinar Program, please email

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This event is presented by RGD, an IABC Ottawa partner. IABC Ottawa partners are like-minded associations who offer our members discounts to their event as an added member value.

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