Interviewing Users: Uncovering Compelling Insights – Webinar with RGD June 4

Interviewing Users: Uncovering Compelling Insights

Presented by Steve Portigal with RGD
Hosted by RGD an IABC Ottawa partner

Webinar June 4

Interviewing users is undeniably one of the most valuable user research tools. Without good interviewing skills, insights may be inaccurate, suggest the wrong design or business responses or miss the crucial nuance that points to innovative breakthroughs.

Our IABC partner RGD  is offering a webinar  looking at how to frame the research problem so it has the most impact on the team and their design.  During the webinar they will explore:

  • Importance of rapport-building and listening
  • Techniques
  • Review different types of questions
  • Why you need to have a range of question types
  • What type of participants to recruit and how to find them


Date: Thursday, June 4

Time: 12:00pm ET


About Steve Portigal

Steve helps companies to plan strategically for user research and to unlock their team’s research super powers  He is principal of Portigal Consulting, author of Interviewing Users: How To Uncover Compelling Insights and host of the Dollars to Donuts podcast. Brought up in Burlington, Ontario, he makes his home in the San Francisco Bay Area where there’s always a new ramen restaurant to check out.


– Free for all RGD and SDGQ Members (RGDs also receive 10 free passes)

– Members of Partner Organizations*: One webinar – $25; Pkg of any 5 – $85

– Non-Members: One webinar – $40; Package of any 5 – $150

*CPRS, EAC and the IABC Golden Horseshoe, Ottawa, Toronto & Waterloo chapters

To purchase a single webinar or a package of 5, click here.


If you have a question about RGD’s Webinar Program, please email


This event is presented by RGD, an IABC Ottawa partner. IABC Ottawa partners are like-minded associations who offer our members discounts to their event as an added member value.

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